PRIVACY POLICYLast Updated: July 16, 2026This Privacy Policy describes how cjedequilibrium ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use our website (www.cjedequilibrium.co.uk), contact us, or participate in our nutrition, fitness, and running programs.We operate in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.1. Information We CollectWe collect several types of information from and about our clients and website visitors, including:
- Identity Data: First name, last name, and date of birth.
- Contact Data: Email address and telephone number submitted through our website contact form.
- Health and Physical Data: Dietary habits, 3-day food diaries, medical histories, physical conditions, injuries, fitness levels, running metrics, and biometric goals. This is categorized as "Special Category Data" under the UK GDPR and is treated with the highest level of confidentiality.
- Financial Data: Records of payments made to us, including your bank name, account holder name, or PayPal email address. We do not collect or store your payment card numbers.
- Technical and Usage Data: IP addresses, browser types, and traffic information about how you use our website, collected automatically via cookies.
2. How We Collect Your DataWe collect information through the following means:
- Website Contact Form: Information you voluntarily submit through the "Contact me" form on our website (Name, Email, and Phone).
- Direct Interaction: Paper or digital intake questionnaires, food diaries, and fitness assessments completed before or during your initial consultation.
- Coaching and Video Consultation Sessions: Information, health metrics, and lifestyle details you share with us verbally during your 1-on-1 nutrition, fitness, or running sessions, or via our scheduled video calls.
- Direct Communications: Information you provide when you text us, send a message for WhatsApp support, or speak with us directly to enquire about coaching.
- Automated Technologies: Technical visit data aggregated when you choose to accept cookies on our website.
- Payment Transactions: Information generated when you send payments to us via bank transfer or PayPal.
3. How We Use Your InformationWe only use your personal data when UK law allows us to. Most commonly, we use it for:
- Tailoring Programs: Designing and adjusting your comprehensive food diary analysis, bespoke 8-week personal training plans, Couch to 5km schedules, or local running sessions.
- Direct Communication: Responding to queries submitted through our contact form, managing your schedules, sending video call links, and providing WhatsApp support.
- Website Management: Improving our website performance, ensuring security, and troubleshooting technical errors through aggregated traffic data.
- Billing and Payments: Processing your fees, managing upfront payments, and keeping accurate financial records for accounting and tax purposes.
4. Legal Basis for Processing Health and Fitness DataBecause our fitness and nutrition services involve sensitive health data, we process this information under specific legal grounds required by the UK GDPR:
- Contractual Necessity: To provide the specific coaching, fitness, and nutrition plans you have purchased.
- Explicit Consent: By completing our health screening forms, submitting a food diary, or opting into our website cookies, you give us explicit consent to process your data. You may withdraw this consent at any time, though it may prevent us from safely continuing your training or coaching.
5. Sharing Your InformationWe do not sell, rent, or share your personal or health data with third-party advertisers. We only share data with trusted third parties to process your payments and run our business operations:
- Payment Processors: We use PayPal and secure UK Bank Transfer (BACS) networks to handle your payments. These processors operate under their own strict privacy rules.
- Medical Professionals: Only with your explicit instruction and consent, or in a critical medical emergency during a training session or trail run to protect your vital interests.
- Legal Obligations: If required by UK law, regulations, or HM Revenue and Customs (HMRC) for tax and accounting audits.
6. Data Security and RetentionWe implement strict physical and administrative procedures to safeguard your data:
- Digital Records: Any electronic training plans, nutrition logs, or client notes are stored on encrypted, password-protected devices accessible only by us. We do not use third-party fitness tracking apps to monitor or store your data.
- Physical Records: Any paper health forms, assessments, or intake sheets are locked securely away at our location in Pontypool, UK.
- Retention: We retain your fitness and health records for the legally required period under UK law (typically up to 7 years after your last session for insurance and professional liability purposes), after which they are securely destroyed.
7. Your Legal RightsUnder the UK GDPR, you have specific rights regarding your personal data, including the right to:
- Access a copy of the personal, fitness, and health data we hold about you.
- Rectify any incorrect or incomplete information in your client file.
- Erase your personal data (the "right to be forgotten"), subject to our legal and insurance record retention mandates.
- Restrict or Object to the processing of your data (including the right to decline website cookies).
- Withdraw Consent at any time where we rely on consent to process your health information.
To exercise any of these rights, please get in touch with us using the website contact form. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).8. Contact UsIf you have questions about this Privacy Policy or wish to manage your data, please reach out to us directly through our online form:
- Business Name: cjedequilibrium
- Location: Pontypool, South Wales, UK
- Website Contact Form